Privacy Policy
Last updated: 12th August, 2026
Kudla Foods (a division of Greenstone Limited) (“Kudla Foods“, “we“, “us“, “our“) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 2020 (New Zealand).
By using our website (kudlafoods.nz), contacting us, registering as a trade customer, or otherwise interacting with us, you agree to the collection and use of information as described in this policy.
1. Who We Are
Kudla Foods is a division of Greenstone Limited, a New Zealand-registered company and MPI-registered food importer.
Contact details:
Kudla Foods (A Division of Greenstone Limited)
20 Newham Place, Auckland 0612
Email: info@kudlafoods.nz
Website: kudlafoods.nz
2. What Personal Information We Collect
Depending on how you interact with us, we may collect:
- Contact details: name, email address, phone number
- Business details (for trade/B2B customers): business name, business type, NZBN, GST number, trading address, delivery address
- Order and transaction information: products enquired about or ordered, order history, delivery preferences
- Communication records: messages sent via our contact form, product enquiry form, email, or WhatsApp
- Website usage information: collected automatically via cookies or analytics tools (e.g. pages visited, browser type, general location), where applicable
We do not knowingly collect sensitive information (such as health or financial account details) beyond what is reasonably necessary for trade account setup (e.g. payment terms discussions), and we do not collect information from children.
3. How We Collect Information
We collect personal information:
- Directly from you, when you fill out our website contact form, B2B/trade registration form, or product enquiry form
- When you email us or message us via WhatsApp or other messaging platforms
- When you register for or use our online customer portal (if applicable)
- Automatically, through cookies and website analytics tools when you browse our site
4. Why We Collect and Use Your Information
We collect and use personal information to:
- Respond to your enquiries about our products or services
- Process and manage trade/wholesale customer registrations and orders
- Provide access to our online customer portal for placing and tracking orders
- Communicate with you about your account, orders, or enquiries (including via email or WhatsApp, where you have contacted us through that channel)
- Maintain accurate business records, including for food traceability and compliance purposes required under New Zealand food safety and biosecurity regulations
- Improve our website and services
- Comply with our legal and regulatory obligations, including MPI registered importer requirements
We will not use your personal information for purposes unrelated to the above without your consent, unless required or authorised by law.
5. Disclosure of Information
We do not sell your personal information. We may share personal information with:
- Service providers who help us operate our business, such as freight forwarders, customs brokers, and logistics/warehousing partners, where necessary to fulfil an order or delivery
- Professional advisors, such as our accountant or legal counsel, where necessary
- Regulatory bodies, such as the Ministry for Primary Industries (MPI), where required for food safety, biosecurity, or traceability compliance
- Third-party platforms, such as WhatsApp, if you choose to contact us through that channel — your use of WhatsApp is also subject to WhatsApp’s own privacy policy
- As required by law, or to protect our legal rights
We take reasonable steps to ensure any third party we share information with also protects it appropriately.
6. Data Storage and Security
We take reasonable steps to protect personal information from loss, unauthorised access, use, modification, or disclosure. This includes:
- Storing digital records on secure, access-controlled systems
- Limiting access to personal information to staff who require it to perform their role
- Retaining business/customer records only as long as reasonably necessary, including any minimum retention periods required for food traceability purposes (currently a minimum of 4 years under MPI requirements)
No method of electronic storage or transmission is 100% secure, and while we take reasonable precautions, we cannot guarantee absolute security.
7. Cookies and Website Analytics
Our website may use cookies or similar technologies to improve functionality and understand how visitors use our site. You can disable cookies through your browser settings, though this may affect some website functionality.
8. Your Rights
Under the Privacy Act 2020, you have the right to:
- Access the personal information we hold about you
- Request correction of personal information you believe is inaccurate, incomplete, or out of date
- Ask us to explain how we have used or disclosed your personal information
To make a request, please contact us at info@kudlafoods.nz.
9. Complaints
If you have concerns about how we have handled your personal information, please contact us first at info@kudlafoods.nz so we can try to resolve the issue.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Privacy Commissioner.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised “Last updated” date.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Kudla Foods (A Division of Greenstone Limited)
20 Newham Place, Auckland 0612
Email: info@kudlafoods.nz